This privacy notice outlines how Dental Clinic Andent (Andent) collects, uses, and safeguards the personal information of users who visit our website, utilize our services, or request appointments or estimates. We are committed to ensuring the protection of your privacy in compliance with current regulations.

Dental Clinic Andent, located at Tirana, Rruga Bardhok Biba, Pall. Golden Trema, Shk. B, Kati 4, with VAT M22314039G and contact email [email protected], is responsible for processing your personal data. We use and protect all information that users provide when using the www.andent.al website and our other online and offline services, especially concerning personal data processing while offering our services.

Users have the right to access, rectify, delete, or limit the use of their personal information. They can also withdraw consent to data processing at any time. To exercise these rights, please contact us through the provided contact details.

Personal data refers to any information relating to an identifiable person. Specifically, personal data includes any information that identifies a user (e.g., name, email address, postal address, etc.). Sensitive personal data (e.g., dental health conditions) require special protection. Processing personal data involves any operation or set of operations, whether automated or not, concerning personal data. This includes collecting, recording, organizing, storing, modifying, deleting, viewing, using, disclosing through transmission, and any other manner of data handling.

How We Collect Personal Data

Andent collects your personal data in the following instances:

• If you directly contact us through any of our websites to request information or an estimate for our services or through our contact form.
• If you purchase a service directly from us.
• If you respond to our direct marketing campaigns, e.g., by filling out a contact form on our webpage.
• If our partners provide us with your data in a permissible manner.
• If you are under 16 years old, please do not provide any data without the consent of a parent or guardian.

This data includes, but is not limited to, name, email address, phone number, details about your dental needs, and files related to radiographic exams describing your dental requirements and health conditions.

We use cookies and similar technologies to gather information about how our website is used. This data helps us enhance your online experience and tailor content according to your preferences.

How We Use Your Data

The use of personal data in compliance with personal data protection rules must be justified by legal grounds. The justified bases for data processing include legitimate interest, contractual obligation, and legal duty. Andent aims to promote and provide information about its services, ensuring the highest standards in service sales and offerings. We ensure a balance between Andent’s legitimate interest in processing data and users’ fundamental rights. We collect and process contact data, service details, warranties, and your medical history as a patient.

Personal data may be shared with third parties, provided there is a justified basis for such sharing, usually based on consent. The personal information gathered is used to process estimates, formulate and communicate work plans, schedule appointments, and inform you about our offers and services. Andent collaborates with third-party partners and discloses that personal data may be shared with and processed by these third parties, some of whom may be based abroad (Italy and Switzerland), to meet user requests.

Andent may use direct marketing based on your personal data to inform you about news, promotions in our clinic, special discounts, new service introductions, and our presentations at fairs, conferences, and other events. Direct marketing consent can be withdrawn at any time. You can lodge a complaint about data processing by sending an email to Andent. Dental Clinic Andent operates under Albanian laws.

How We Protect Your Data

We employ various security measures, including encryption and authentication, to safeguard and maintain the security, integrity, and accessibility of your data. We take appropriate security measures to protect your personal information from unauthorized access, alterations, or disclosures. However, no data transmission or storage system can be guaranteed to be entirely secure.

For example, we use the following measures:

Strictly limited personal access to your data based on the ‘need-to-know’ principle.

Secure transmission of collected data.

Installation of firewalls in IT systems to prevent unauthorized access.

Continuous monitoring of IT access to detect any misuse of personal data.

All your data is stored on our secure servers and those of our partners and accessed and used in line with our security standards. We are always committed to ensuring the privacy of your data. Personal data is processed securely, preventing unauthorized or unlawful processing, data loss, or destruction.

By filling out the contact form, you grant us permission to process your personal data as specified in the registration or contact form and any submitted diagnostic exams for the stated purpose. Beyond this, Andent will not undertake any processing other than those declared and will not transfer data to third parties except in fulfilling agreements.

We commit not to misuse personal data provided through the registration form or any other form or obtained via cookies, nor share them with third parties without your permission, except when explicitly required by law or to meet obligations. All user data is kept confidential and accessible only to employees and partners who need it for work